SHIPPING
UNITED STATES & INTERNATIONAL SHIPPING:
SHIPPING METHODS:
Sassy Ashley and Mystical Nature Art Company (MNARTCO) offer standard shipping with USPS Ground Advantage. The approximate processing time is 5 business days. The processing time refers to the time it takes MNARTCO to print and package your items. The shipping and delivery time is between 3-5 business days for Domestic Shipping and 9-12 business days for International Shipping.
SHIPPING CHARGES:
Shipping charges are calculated based on the weight of the package, shipping method selected, and destination. Customers can view the shipping charges during the checkout process before completing their order. Free shipping may be offered for orders that meet a certain purchase threshold, as specified on our website.
ORDER TRACKING:
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Customers can track their orders using the provided tracking number through our website or the shipping carrier's website.
RETURN POLICY:
Sassy Ashley and Mystical Nature Art Company accepts returns within 30 days of receiving the product that meets the following criteria: the product is defective or damaged upon receipt or the product does not match the description of what was purchased.
NON-REFUNDABLE ITEMS:
Digital products and services that have been accessed or downloaded are not refundable. Customized or personalized products and services are not refundable. Vinyl sticker products and coloring books are not refundable.
REFUNDS & EXCHANGES:
To request a refund, customers must contact our customer support team at itzsassyashley@gmail.com and provide the following information: order number, reason for refund request, and evidence or description of the issue. Sassy Ashley and Mystical Nature Art Company (MNARTCO) does not accept exchanges on any products or services.
REFUND APPROVAL:
Once the refund request is received, it will be assessed based on the provided information. We reserve the right to approve or reject refund requests based on the nature of the request and our refund policy. If the refund request is approved, we will initiate the refund process within seven business days. Refunds will be issued via the original payment method used for the purchase.
POLICY UPDATES & CONTACT:
We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. This refund policy is in addition to any statutory rights or consumer protection laws that may apply in your jurisdiction. For any questions or concerns regarding our refund policy, please contact us at itzsassyashley@gmail.com.